How Does It Work?

Services and Fees | Payment | Consultation Process | ShareFile Access | FAQs

RxISK eCONSULT is an extension of our RxISK drug safety website to address the many requests we receive from people who would like a personalized session with one of our world-renowned medication specialists to get to the bottom of their prescription drug issues.

We evaluate each case on an individual basis to determine if we feel our services can be of benefit to you before requesting more information or payment.

We are working to extend our network of doctors who are participating in this program, so at present our capacity to take on new consultations is somewhat limited.


Services and Fees

Online consultation (60 minutes): US$350
One of our doctors will interview you via GoToMeeting, review your medical history, and answer your questions. The consultation is about 45 minutes and the doctor’s preparation time is about 15 minutes. You will receive an audio recording (mp3 format) of the consultation.

Personalized report: US$500-$700
At the conclusion of your online consultation you will be given the opportunity to request a report that will address the medication issues you have reported, along with the doctor’s observations. The report is normally available within 7-10 business days of your consultation. (Most reports are US$500.)

Expert witness services: US$750/hour (for depositions) (2-hour minimum)
Reports and expert witness services are also available for civil or criminal litigation. Your counsel may wish to retain us directly to have legal privilege protection. Above rate is for depositions.  The rate for reviewing documents, preparing opinions and declarations, and responding to declarations is US$400 per hour (2-hour minimum).  Travel time and out-of-pockets are extra.


Payment

Payment is required prior to the scheduling of your consultation or creation of your written report. (We accept Visa, MasterCard, American Express, and PayPal.)

Cancellation policy: We require 24 hours notice of cancellation — otherwise there is a US$100 scheduling fee.


Consultation Process

1. Create your profile — Once your consultation request is accepted, we will send you an invoice. Upon receipt of payment, we will send you an email asking you to create a profile in our secure RxISK Patient Portal.

2. Online consultation — We will schedule a 45-minute consultation with one of our doctors, which will be conducted using the web-based GoToMeeting application. During the consultation the doctor will review your situation and answer your questions. You will be able to download an audio recording (mp3 format) of the consultation via our secure RxISK eCONSULT Portal.

3. Personalized report — At the end of your GoToMeeting consultation, the doctor will ask if you would like a written report of his or her observations and recommendations based on your medical profile and the consultation, and will advise you of the fee (most reports are US$500). Your report will be made available to download via our secure RxISK eCONSULT Portal within 7-10 business days of receipt of payment. Within 30 days of the report being made available to you, you may ask one set of questions, which will be answered and posted either as an addendum to your report or as an amended report.

You may want to proceed with the online consultation but not the report.

The idea is to give you a set of tools to inform and enable you and help to engage your doctor in the process so that you have support on the ground.


ShareFile Access

Your private folder on our secure RxISK Patient Portal on ShareFile will be available to you for one year from the date of your initial online consultation with one of our doctors.


Frequently Asked Questions

Q. I am considering using the consultation to support a civil or criminal proceeding. Can you still provide a consultation?

A. Absolutely.  However, we suggest you consult with your legal counsel as in some jurisdictions its better to have counsel retain us rather than you as we understand that this may be necessary if the protection of legal privilege for the consultation is or may be required.

Q. What are the categories of services that you offer?

A.  There are four major categories.  See WHAT WE DO.

Q.  Is this a medical service?

A.  Absolutely not.  See WHAT WE DO NOT DO.